Support

Probably the most important aspect of implementing a successful software solution is to provide high quality support. Caboodal do not implement a tiered approach to support and we do not insist on a convoluted email based support process. If you have paid for support then you ring us and speak to the person in question and get the problem resolved, simple really!

The art of answering a telephone seems to be a dying one these days but fear not this is Caboodals primary means of support. Obviously e-mail has its place but its comforting to know that there is somebody at the end of a phone, usually the developer that built or was involved in the building of your system.

Caboodals support service can be tailored to your exact requirements. Whether you require 24/7 cover, an hour or two per month or even a time and material based approach Caboodal will listen to your requirements and ensure that we provide a cost effective support plan that meets your needs.